Raja328 Privacy Policy – Member Personal Data Protection

Welcome to the raja328 Privacy Policy page. We, raja328, are committed to protecting the privacy of every member who trusts our platform for their online entertainment. This Privacy Policy is provided to give you a clear and comprehensive understanding of how we handle your personal information when you browse, register, and use the various services available on the raja328 platform.

By registering or using any part of the raja328 platform, you are deemed to have read, understood, and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform and to contact our support team for further clarification.

This Policy forms part of the overall agreement between you and raja328, together with Terms and Conditions as well as other related policies. raja328 operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and recognised international data protection standards.

Raja328 collects various categories of information to provide you with a secure, efficient, and personalised experience. Below are the types of data we collect and their respective purposes:

The data we collect is obtained through three main channels: (1) information you provide directly during registration or while using our services; (2) data automatically generated as you interact with the platform; and (3) information received from trusted third-party service providers such as payment processors and identity verification service providers.

Every piece of data we collect from you is used for a legitimate and specific purpose. raja328 is committed to the principle that your data will only be processed on a lawful basis — whether that is your consent, contractual necessity, legal obligation, or legitimate interests that do not override your fundamental rights.

The primary purposes for which your data is used at raja328 are as follows:

• Account Management: Creating, verifying, and maintaining your member account, including the mandatory identity verification (KYC) process to ensure your account's security.
• Transaction Processing: Processing deposit and withdrawal transactions securely and efficiently, including anti-fraud checks and payment verification.
• Platform Security: Detecting and preventing suspicious activity, unauthorized access attempts, fraud, money laundering, and platform abuse.
• Service Communications: Sending important notices related to your account such as transaction confirmations, security alerts, and policy updates that affect you.
• Platform Improvement: Analyzing usage patterns to continuously improve the performance, interface, and content of the raja328 platform.
• Personalized Marketing: With your consent, sending information about promotions, bonuses, and special offers relevant to your gaming preferences.
• Legal Compliance: To fulfill obligations under applicable Malaysian law, including reporting requirements to the relevant authorities when required.

Raja328 does not use your data to make automated decisions that could materially affect your rights without human oversight. Should any significant decision regarding your account need to be made based on data, our team will review it manually.

Raja328 does not sell, rent, or disclose your personal data to third parties for their own commercial interests. However, there are specific situations where data sharing is necessary to deliver our services to you or to fulfil legal obligations:

• Third-Party Service Providers: We share necessary information with payment processors, KYC service providers, and appointed IT infrastructure providers to support the operation of the raja328 platform. All such third parties are bound by strict confidentiality agreements and are only permitted to use data for the specified purposes.
• Legal Compliance: raja328 will disclose personal data when required to do so by law, court order, or legitimate request from the relevant government authorities in Malaysia.
• Protection of Public Interest: In cases where data disclosure is required to prevent or detect serious crime, we may share relevant information with the appropriate authorities.
• Business Restructuring: Should raja328 be involved in a merger, acquisition, or asset sale, user data may be transferred to the receiving entity, subject to prior notice to you and continued protection of your data.

The raja328 platform uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and enable certain features to function properly. Cookies are small text files stored on your device when you visit our platform.

Raja328 uses the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve our services. This data is processed in aggregate and does not personally identify you.
• Functional Cookies: Allows the platform to remember your preferences such as language, currency, and display settings to provide a more comfortable experience.
• Analytics Cookies: Helps us understand usage patterns, the most popular pages, and member navigation paths for continuous improvement.

You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality or your experience on the raja328 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

The security of your personal data is raja328's absolute priority. We continuously invest in the latest security technologies and procedures to ensure your information is protected against unauthorized access, modification, disclosure, or destruction.

Key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and raja328's servers is encrypted using industry-standard TLS/SSL protocols, ensuring your communications are fully secured.
• Layered Access Controls: Only authorised raja328 staff who require access to specific data for their designated tasks may access that information, in accordance with the principle of least privilege.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond promptly to any suspicious activity or intrusion attempts.
• Regular Security Audits: raja328 conducts regular penetration testing and security audits by independent security experts to identify and address potential vulnerabilities before they can be exploited.
• Two-Factor Authentication: An additional security layer is available for your account to ensure only you can access it, even if your password becomes known to another party.

As a data subject, you have rights protected under Malaysia's data protection laws. raja328 fully respects and facilitates the exercise of these rights:

To exercise any of the rights above, please contact the raja328 data protection team via email at [email protected] or via the platform's Live Chat. We will respond within the timeframe stipulated by law.

Raja328 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. This principle is known as data retention limitation and forms the foundation of responsible data management.

• Active Account Data: Retained for the duration your account remains active and for as long as you use raja328 services.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with applicable accounting and anti-money laundering legal requirements in Malaysia.
• Identity Verification Data (KYC): Retained for 5 years after the account termination date, or longer if required by the relevant authorities.
• Communication and Support Logs: Retained for 3 years for dispute resolution and evidentiary purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion, which will be carried out within 30 days.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Raja328 strictly prohibits the registration and use of the platform by individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal data from minors.

Should we find that data has been inadvertently collected from a minor, we will take immediate action to delete the information and close the relevant account. Parents or guardians who believe a child under their care has registered on the raja328 platform are advised to contact us immediately at [email protected].

The raja328 platform may contain links or integrations with third-party services such as game providers, payment platforms, and social media channels. This Privacy Policy applies only to data we collect and process directly on the raja328 platform.

When you access or use third-party services through our platform, the respective third party's privacy policy will apply. raja328 is not responsible for the privacy practices or content of third-party platforms. We encourage you to read the privacy policy of each service you use.

We ensure, however, that all third-party service providers working with raja328 have undergone a security assessment process and comply with data protection standards equivalent to our own.

Raja328 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes to this policy will be communicated to you via a clear notice on the platform or by email to your registered address.

The effective date of the latest version of this Privacy Policy will always be displayed at the top of this page. It is your responsibility to review this page periodically. Your continued use of the raja328 platform after any changes are published will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how raja328 handles your personal data, our Data Protection Officer (DPO) team is available to assist you at any time.

• Data Protection Email: [email protected] (Please state the subject: "Privacy Enquiry")
• Live Chat: Available 24/7 directly on the raja328 platform for immediate assistance
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days

For formal complaints, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights under the PDPA 2010 have been violated. We always encourage you to contact us first, as we are ready to resolve any issues directly and promptly.

Raja328 thanks you for your trust in our platform. Your trust is the most valuable asset we hold, and we will continue to strive to meet and exceed your expectations in personal data protection.